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Terms & Conditions That Protect Your Account

When you open an account with maxmpo, you're joining a platform built around clear rules and your security.

Account verification in under 5 minutesWithdrawal requests processed within 24 hours24/7 support across email, live chat and WhatsApp
maxmpo Terms & Conditions That Protect Your Account
REACH US WHEN IT MATTERS

How to Contact Our Policy and Support Team

We keep our Terms & Conditions transparent, and we answer questions about them every day.

Live Chat Open the chat widget in the lobby or account page.
Email Support Send detailed questions to [email protected].
WhatsApp Message us on WhatsApp for fast replies about account holds, payment issues or policy…
HOW WE PROTECT YOUR DATA

Security, Privacy and Account Retention Practices

Your account data is encrypted end-to-end. We store your payment details only long enough to process transactions—DANA, OVO, GoPay and QRIS payment tokens are not retained after withdrawal…

Data Encryption

All account information, payment history and session activity are encrypted using SSL 256-bit security.

Payment Privacy

DANA, OVO, GoPay and QRIS payment tokens are deleted immediately after your withdrawal arrives.

Session Security

Your browser session logs you out automatically after 30 minutes without activity.

Data Retention

Account history is kept for 7 years to meet local regulatory requirements.

Request Account Changes

Contact [email protected] to update account details, request a data copy or ask for deletion of specific records.

Dispute Investigation

If you contest a charge or withdrawal, we pull your full session log and payment record and reach you within…

What Maxmpo Players Ask About Terms & Conditions

Your rights, our responsibilities and the details that matter most to your account.

Yes. On the login page, tap 'Forgot password' and we'll send a reset link to your registered email within 2 minutes. Click the link, create a new password and you're back in. If you no longer have access to that email, contact [email protected] with your account username and registered phone number; we verify your identity and reset it within 1 hour.

Withdrawals via DANA, OVO, GoPay and QRIS are processed within 24 hours of your request. Most clear within 15 minutes after we approve them. If a withdrawal doesn't arrive within 2 hours of approval, contact support and we'll investigate your bank or wallet provider's logs immediately.

No. Our Terms & Conditions allow one account per person. We use phone number and ID verification to detect duplicates. If we find a second account linked to you, both may be closed without notice and any balance forfeited. One account per registered phone number keeps the platform fair for everyone.

Report it to [email protected] immediately and include the date and time you noticed unusual activity. We freeze the account, pull your session log and check for unauthorised logins. If confirmed, we reverse any unauthorised transactions within 48 hours and help you secure your account with a new password and optional two-factor authentication.

Personal details like your email, phone number and address are deleted within 14 days of account closure. Gameplay history and payment records are kept for 7 years to comply with local regulatory requirements but are no longer linked to your name. You can request a full data export before closing via [email protected].

We accept DANA, OVO, GoPay and QRIS. All deposits are instant—your account balance updates in real time. Each method is secure and your payment details are encrypted. Choose whichever is most convenient; all offer the same fast, reliable service for players in Semarang, Makassar and across Indonesia.

Yes, but only before we process it. If your withdrawal is still in 'pending' status, contact support within 30 minutes and we'll cancel it. Your balance returns to your account instantly. Once a withdrawal moves to 'processing' or 'sent', it cannot be stopped; the funds are already on their way to your payment method.