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Legal Framework That Backs Your Account

When you open an account on maxmpo, you're protected by clear terms that cover how we handle your deposits, withdrawals, account data and disputes.

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maxmpo Legal Framework That Backs Your Account
CONTACT US ANYTIME

Legal Support and Account Assistance

If you have concerns about your account, a transaction, or how your data is handled, reach out to our support team through any of these channels.

Live Chat Support Open the chat widget in your account lobby or on our homepage.
Email Contact Send queries about account terms, data requests, or disputes to our legal support inbox.
Account Settings Review and update your personal data, contact preferences, and account permissions directly in your…
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Your trust rests on how we handle your personal information and keep your account secure.

Data Encryption

All communication between your device and our servers uses SSL encryption.

Account Verification

When you withdraw, we verify your identity to prevent fraud and ensure only you can move funds.

Data Retention Policy

We retain your account data for the duration of your membership plus seven years as required by financial regulations.

Cookie and Tracking

We use cookies to remember your login, game preferences and language choice.

Third-Party Audit

Our security and data handling practices are reviewed by independent auditors.

Data Subject Rights

You can request a copy of your data, ask us to correct errors, or request deletion where law permits.

Frequently Asked About Our Legal Terms

Your account remains active indefinitely unless you request closure. If your account is inactive for 12 months, we may pause activity features but retain your funds. Contact support to reactivate or fully close your account anytime. Closure is permanent; remaining balance is paid to your withdrawal method within 10 business days.

Yes. If you notice an unauthorized transaction or error, contact support within 30 days with your transaction ID. We investigate all disputes and work with your payment provider — DANA, OVO, GoPay or QRIS — to resolve the issue. Responses typically come within 5–10 business days.

We use your data to verify your identity, process deposits and withdrawals, prevent fraud, and comply with legal obligations. We never sell your data. We share information only with payment providers and compliance partners where necessary. Your consent is always required before any new use.

You can request full account closure and data deletion anytime via support. We delete personal data within 30 days of closure, except information we must retain for legal or financial audit purposes — typically seven years. We'll send confirmation once deletion is complete.

Your deposits are held separately from operational funds in secure accounts. Depends on local law, but we maintain reserve accounts specifically to protect player funds. If issues arise, your balance remains accessible for withdrawal. Contact support for details on your region's protections.

Report any privacy breach, unauthorized access, or data misuse directly to support with the subject 'Security Report'. Include details and your account email. We investigate immediately and notify you of findings within 48 hours. Serious incidents are reported to relevant authorities where required by law.

Absolutely. Submit a 'Data Subject Access Request' via support email. We compile all personal data we hold — account details, transaction history, device info, and cookies — into a single file and send it to you within 30 days at no cost.

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